Shipping Policy

We currently ship exclusively within the United States. If you have any questions, feel free to reach out to us at (800) 279-7204 or via email at support@mybbqworld.com.

Free Shipping
Free shipping on all orders, with no exceptions.

Order Processing and Shipping

Handling Time: Orders are typically processed within 1-2 business days (Monday – Friday).
Shipping Time: In-stock items generally arrive within 3-7 business days.
Shipping Carriers: We use UPS Ground and FedEx Ground for deliveries.

Order Confirmation and Tracking
After placing your order, you will receive a confirmation email. Once your order ships, tracking details will be sent to you via email. If you don’t receive tracking information within six business days, please contact us at support@mybbqworld.com.

Inspecting Your Delivery
Please inspect your items upon delivery for any visible damage. If any damage is observed, please note it on the delivery receipt. If you find any missing or damaged items, report them within 48 hours to ensure prompt resolution.

Lost or Damaged Shipments
In the rare case of lost or damaged items, please reach out to us immediately at support@mybbqworld.com, and we will assist you.

Order Refusal Policy
Orders refused for reasons other than shipping errors or damage may be subject to a 20% restocking fee, along with any applicable shipping charges.

Contact Information

Phone: (800) 279-7204

Email: support@mybbqworld.com

Price Match Guarantee

We are committed to offering the best prices for outdoor cooking products online. To ensure we remain competitive, we work closely with our suppliers to follow Minimum Advertised Pricing (MAP) guidelines, maintaining a consistent pricing floor across all retailers. This helps create a fair marketplace and prevents price undercutting.

If you come across a lower price for the same product from another online store, we encourage you to reach out to us. We will confirm whether the lower price complies with our MAP policy. If it does, we’re happy to match that price. Additionally, we can offer a custom discount or, if you’ve already made the purchase, we will refund the difference.

Please note that our Price Match Guarantee has a few conditions:

Offers that include rebates, coupons, or "buy one, get one free" deals are not eligible.
The product must be available in stock on the competitor’s site.
The competitor must be an online-only retailer, with no physical store locations.
Discount or auction sites are excluded.
The competitor must be an authorized seller of the product.

If you're unsure whether a product qualifies for our price match, please contact us before placing your order.

Freestanding Ranges